Seize the Mediator
To create a new request:
1
Before starting to fill in the online form, please ensure your request is elligible for mediation.
2
Please prepare the following documents :
Your last invoice
The letter that you sent to the Consumer service
The reply of the Consumer service
If you have a contract or any other document that may be useful for your case, you may also attach it, if it is not too heavy.
Discovering ENGIE Mediation
Follow online
your mediation case
The online account is only accessible if you have submitted a referral via the web form.
If you have already submitted your application online, you can log in to your account.